Why is everything made to order?
We don’t guess trends or mass-produce inventory. Each piece is created after you order it. Some designs are experiments. If no one orders them, they disappear.

How long does it take?
Most orders ship in 2–3 weeks.

Why does it take that long?
Because your piece is printed, cut, sewn, pressed, and finished after checkout. Sometimes across more than one country.

Where do you ship from?
Production partners in Canada, China, and the US depending on the piece.

Do you ship internationally?
Yes.

Will I get tracking?
Yes, once your piece ships.

Can I return my order?
Yes. Keep in mind that each return bears cost and increases cost for all.

What if something arrives damaged or incorrect?
We’ll fix it or replace it.

What if sizing doesn’t work?
We can offer exchanges or store credit. Email us.

How are prints applied?
Through thermal sublimation, which fuses ink into the fibers (not on top).

Will prints crack or peel?
No.

Are knits printed?
No. Knits are jacquard-woven. The artwork becomes the fabric.

Is this fast fashion?
No.

Do you hold inventory?
No.

Are workers paid fairly?
Yes. We work with professional production partners, not sweatshops.

Do you use AI in your design process?

Yes. Riffhaus uses a mix of digital tools, including AI, alongside traditional design methods like sketching, patternmaking, and garment construction.

AI is used as part of early-stage visual exploration and concept development. All final designs are curated, refined, and translated into real garments by humans.

The focus is always on the finished piece its fit, fabric, print quality, and construction.

How do I reach you?
Email: sandra@riffhaus.com